Service Industry
Specialist staffing potential
Service is everything “that you can’t drop on your own foot”, writes the British economics magazine “The Economist”. In Saxony-Anhalt, the service industry is certainly one thing: a job creator. Almost 30,000 people are employed in IT companies, call centres and other services.
Advantages of the Service Industry in Saxony-Anhalt
- Specialist staffing potential in the IT industry thanks to the wide-ranging education in IT offered at the University of Magdeburg (IT, information systems, computer visualisation, computer engineering)
- Call centres: offer of property
Hard facts of the Service Industry in Saxony-Anhalt
Information technology
- Around 11,300 employees in the IT industry
- DELL service and sales centre in Halle (with B2B support centre)
- Software development: especially in the medical industry and for customers in the business industries Energy provision, public industry, telecommunications, media and property industries
- Online business: Mercateo Services GmbH in Köthen (Link at success story Mercateo)
- ifak – Institut für Kommunikation und Automation e.V. Magdeburg: industry automation, industrial data communication, industrial measuring technology, transport telematics
Call Centre
- Over 80 call centres in Saxony-Anhalt
- Almost 10,500 employees
- Wide range: from telephone information and ordering to sales and marketing, hotlines, business process outsourcing (BPO) and CRM centres
- Famous addresses: Walter Services, Bosch Communication Center, Sitel, Regiocom, Transcom, call centre market leader buw Holding
Communication
- Around 7,700 employees
- Total revenue €102 million (2007)
- Post and courier services, telecommunications
